Cancellation and Return Policy

Shipping Policy At Urban Riwaz, customer satisfaction is our priority. This Cancellation and Return Policy explains the terms and conditions for order cancellation, product returns, refunds, and exchanges when shopping on our website.

Please review this policy before placing an order.

Cancellation and Return Policy Details

Our policy covers order cancellation, product returns, refunds, exchanges, and return eligibility. Please make sure your request meets the applicable conditions mentioned below.

Order Cancellation

Orders can be cancelled only before they are shipped.

• Orders may be cancelled before dispatch.

• Once an order has been shipped or dispatched, it cannot be cancelled.

• To request an order cancellation, contact our customer support as soon as possible with your order details.

• If your cancellation request is approved before dispatch, any eligible refund will be processed to the original payment method.

Return Policy and Eligibility

You may request a return within 7 days of receiving your order if:

• You receive a damaged or defective product.

• You receive the wrong product.

• The product has a manufacturing defect.

• The product meets the applicable return conditions.

To qualify for a return, the product must:

• Be unused, unwashed, and unworn.

• Have all original tags and labels attached.

• Include the original packaging where applicable.

• Be returned in its original condition.

Products that do not meet these conditions may not qualify for a return.

Non-Returnable Products

Certain products may not be eligible for return, including:

• Products that have been used, washed, worn, or damaged after delivery.

• Products without their original tags or packaging.

• Gift cards or promotional items, where applicable.

• Products specifically marked as Non-Returnable on the product page.

Please check the shipping policy product information carefully before placing your order.

How to Request a Return

To initiate a return request:

1. Contact our customer support through the Contact Us page.

2. Provide your order number and the reason for the return.

3. If you received a damaged, defective, or incorrect product, provide clear photographs for verification.

4. Once your return request is reviewed and approved, we will provide further instructions for returning the product.

Return requests must meet the eligibility requirements mentioned in this policy.

Refund Policy

Refunds are processed after the returned product has been received and inspected.

• Approved refunds will be initiated using the original payment method.

• Refunds generally take 5–10 business days to reflect in your account, depending on your bank or payment provider.

• The actual refund time may vary depending on the payment method and financial institution.

Exchange Policy

If you receive a damaged, defective, or incorrect product, you may request an exchange, subject to product availability.

If the requested replacement product is unavailable, Urban Riwaz shipping policy may offer a refund or an alternative product of equal value, where applicable.

Return Shipping Policy

• If the return is due to an error by Urban Riwaz shipping policy, such as receiving a wrong, damaged, or defective product, the applicable return shipping cost will be borne by Urban Riwaz.

• For other eligible returns, return shipping charges may be the responsibility of the customer unless otherwise stated.

Right to Refuse a Return

Urban Riwaz reserves the right to refuse a return or exchange request if the product does not meet the eligibility requirements of this policy or if the request appears to involve misuse, abuse, or fraudulent activity.

Contact Us

If you have questions about order cancellation, returns, refunds, or exchanges, please contact us through the Contact Us page on our website.

Our customer support team will be happy to assist you with your request.