Frequently Asked Questions
Frequently Asked Questions about Urban Riwaz can help you find quick answers about our products, orders, shipping, payments, returns, refunds, and online shopping experience. If you cannot find the information you need, please contact our customer support team.
Frequently Asked Questions About Urban Riwaz
What products does Urban Riwaz offer?
Urban Riwaz offers women’s fashion products designed for comfortable and stylish everyday wear. Our collection includes women’s ethnic and fashion wear, including kurti and pant sets and other selected styles available on our website.
How can I place an order on Urban Riwaz?
You can browse our products, select your preferred product and size, add it to your cart, and proceed to checkout. Enter your shipping and contact details, choose an available payment method, and complete your order.
Can I cancel my order?
Yes, an order can generally be cancelled before it is shipped. Once an order has been dispatched, cancellation may no longer be possible. Please contact customer support as soon as possible if you want to cancel your order.
How can I check my order status?
Once your order has been shipped, you will receive tracking details through your registered email address, SMS, or WhatsApp where available. You can use the tracking information to check your shipment status.
Orders and Products
How long does it take to process an order?
Orders are generally processed within 1–3 business days after successful order confirmation. Orders placed on weekends or public holidays are processed on the next business day.
Can I change my shipping address after placing an order?
Please contact customer support as soon as possible if you need to change your shipping address. Address changes may not be possible once the order has been shipped or dispatched.
How can I know the product details before ordering?
Product pages include important information such as fabric, product description, available sizes, and other relevant details. We recommend checking the complete product information before placing your order.
Shipping and Delivery
How long does delivery take?
Estimated delivery times are:
Metro Cities: 3–5 business days
Other Cities and Towns: 5–8 business days
Remote Locations: 7–10 business days
Delivery times are estimates and may vary depending on the courier, location, weather, public holidays, or other unforeseen circumstances.
Does Urban Riwaz ship across India?
Yes. Urban Riwaz primarily ships orders within India. Delivery availability and timelines may vary depending on the location and courier service availability.
How much does shipping cost?
Applicable shipping charges are displayed during checkout before you complete your purchase. We may also offer free shipping on selected products or during promotional offers.
What should I do if my order is delayed?
If your order is delayed, please check the tracking information first. Delivery may sometimes take longer because of weather conditions, courier delays, public holidays, transportation issues, or other unforeseen circumstances.
Returns, Exchanges and Refunds
What is the Urban Riwaz return policy?
Eligible products may generally be returned within 7 days of receiving the order if the product is damaged, defective, incorrect, or meets the applicable return conditions.
The product should be unused, unwashed, unworn, and have its original tags and packaging where applicable.
How can I request a return?
To request a return, contact our customer support through the Contact Us page. Provide your order number and the reason for the return. For damaged, defective, or incorrect products, clear photographs may be requested for verification.
Can I exchange a product?
If you receive a damaged, defective, or incorrect product, you may request an exchange, subject to product availability. If the replacement product is unavailable, an applicable refund or alternative product may be offered.
How long does a refund take?
Approved refunds are generally initiated through the original payment method. Refunds usually take 5–10 business days to reflect, depending on your bank or payment provider.
Which products cannot be returned?
Products that have been used, washed, worn, damaged after delivery, or returned without the required original tags or packaging may not qualify for a return. Products specifically marked as Non-Returnable on the product page are also generally not eligible for return.
Payments and Online Shopping
What payment methods are available?
Available payment methods are displayed during checkout. Payment processing is handled through secure third-party payment providers where applicable.
Is my payment information secure?
Urban Riwaz does not store complete debit card, credit card, or banking details on its own servers. Payments are processed through secure third-party payment providers.
Does Urban Riwaz store my card details?
No. Complete debit card, credit card, or banking details are not stored on Urban Riwaz’s own servers.
Account and Customer Support
Do I need an account to place an order?
The available checkout options and account requirements are displayed on our website during the ordering process.
How can I contact Urban Riwaz customer support?
You can contact us through the Contact Us page or email us at geetadagar09@gmail.com. For order-related questions, please include your order number so that we can assist you more efficiently.
What information should I provide when contacting customer support?
For an order-related query, provide your order number, registered contact details, and a brief description of your issue. For damaged or incorrect products, photographs may also help us investigate the issue.
Where can I find more information about Urban Riwaz policies?
You can review the relevant Shipping Policy, Cancellation & Return Policy, and Privacy Policy pages on our website for detailed information about our policies.
Still Have Questions?
If your question is not answered in these Frequently Asked Questions, please contact the Urban Riwaz customer support team through our Contact Us page. We will be happy to assist you.